In the era of industrialization, selling online is becoming popular. That is the reason why the competition is also high. Many online stores appear with a myriad of attractive products, such as clothing, footwear, accessories, furniture, electronics and even food.
The key to highlight your brand, attract users, and generate great revenue in this competitive market is customer service. Customers will feel impressed and will tend to shop in the good-service stores.
We would like to introduce to you an effective app that helps you contact and support with customers. Its name is facebook chat box. You can find it in the Shopify store. Consumers will be satisfied if their questions about the products or services are answered promptly.
This app has millions of active users, and this number is increasing exponentially day by day. Besides, 2 billion is the average number of messages sent monthly between users, and businesses on Shopify facebook messenger. This number is expected to increase over the next two years.
Messenger allows you to instantly communicate with people, whether it’s to ask for business hours or check on the status of an online order.
One more outstanding feature is that messenger is free so anyone can use it to communicate with your business. You can enable your response time display in the setting so your response time can be display in the box and everyone can see it. This is helpful for both you can customers because it informs them how long they usually have to wait to hear a response to their queries.
You can engage with your customers and clients better every time even when you are not at the office with the facebook store shopify. Sometimes, the customers want to ask you the address of your store, the price of the products, the shipping status and so on. They will be happy if they get the answer immediately.
You can also consider the other useful apps in https://autoketing.com/.