Using website builder tools, like Shopify, to create an e-commerce website is a trend nowadays. And since it’s the age of AI, more and more people are trying to automate their business, and chatbots have become a popular automatic feature on websites.
But why do you need Facebook Messenger Chatbots on Shopify?
According to statistics from Facebook, 53% of website visitors are more likely to make purchases if they can message to customer support, and people prefer messaging to calling take up 56%. Another statistic showed that businesses can save 30% of customer support costs with chatbots. Also, it is predicted that chatbots can account for 85% of customer support services in 2020, so this is the right time to set up Chatbots for your online business.
Messenger chatbots help e-commerce business reach and engage with Facebook users
- The open rate of Facebook Messenger messages is 50% and can peak 80%, while organic posts on Facebook only reach 2%.
- Most Facebook users use Messenger apps on their mobile so it converts up to 5 times compared to Facebook desktop ads, which has to share ad spaces with a large number of ads and content.
- Messenger ads messages reduce marketing costs compared to advertising campaigns on Facebook.
- Send messages to the right groups of customers with segmentation features on Facebook Messenger.
- You can automate a Facebook Messenger chatbots, for example, for automatic Q&A, asking for contact.
- You can set up a Facebook Messenger chatbot on Shopify with little effort, and without knowing coding. There are many apps with detail instructions helping you easily launching chatbots on your websites.
So having Messenger live chat on your websites helps your customer service works more efficiently and save you a fortune. But choosing an app among hundreds with a lot of same features on the Shopify app is a challenge. Below is the list of the best messenger chatbots apps you can find on Shopify app.
Top 5 Facebook Messenger Apps on Shopify
Messenger Chatbot Marketing by Akohub
- Deliver exclusive product promotions
- A-few-click Messenger Chatbot set up
- Cut down on time spent on customer support
Price: Start from $0/month
- Be integrated for use with Shopify’s chat app.
- All positions of Facebook Chat icon on your website
- Set up the greeting message and popup
- Automatically set response time
- The custom icon of Facebook Chat with the text and the color
- Facebook Chat icon with your Facebook page image
- The chatbot function
- Facebook Chat Box displays on both desktop and mobile or other options
- Facebook Chat icon works on all browsers, even Safari
Mmuze by Mmuze
- Guide online shoppers via a chatbox
- Match products from the catalog to buyers’ requests
- Detect human aid with Seamless Handover
- Integrate with Facebook Messenger
- Provide 24/7 support
Exit Intent Popup by OptiMonk
- Capture more subscribers (Email subscribers & Facebook Messenger leads)
- Promote special offers
- Reduce cart abandonment
- Collect feedback
- Increase cart value
- Facilitate social sharing
Pricing: Free plan available. Upgraded plan from $29.
Tidio Live Chat by Tidio
- Respond on chat and messenger
- Enable bots and increase sales
- Customize design
- Support multiple languages
- Support IOS and android
Price: Free plan available. Upgraded plan from $15
Using the right tools is very important because it help you engage with customers better and also save you costs. Besides tools, strategies are also a factor to consider if you want to grow your business. Check our blog https://blog.autoketing.com/ to see the up-to-date tactics.