Sources Of Frustration For Customers: Website Responsiveness And Usability

The website responsiveness and usability can have the effect on customer experience and if it’s not good, it can come to the frustration for customers. Therefore, it’s important to optimize your website on the Shopify platform.

Imagine that your website is like a real-life storefront. It’s necessary to answer the questions that are your store a complete mess, can your clients easily find you or is it difficult for your customers to actually purchase your products.

You need to keep your website clean, organized, and easy to navigate.

You have to optimize your website on mobile to avoid annoying your customers. There is a fact that if it takes too long to load or smartphone users can’t find what they’re looking for right away, nearly ⅓ of them will navigate away from a website immediately.

Nowadays, more than half of all Google searches are happening on smartphones and tablets rather than PC. However, if you own a Shopify store, it’s your advantages because Shopify theme is already fully mobile responsive.

Load time is the concern of customers and it affects on their patience. A research shows that if it takes longer than three seconds to load, 40% of clients will abandon a website. Therefore, try your best to improve the load time of your website.

Besides, you should try to make it easy for your customers to find your contact details. Customers will be impressive and pay much trust if they can find the information to contact them when they have any question.

Control your websites to give clients the best experience. You can consider using the discount master apps to enable customers to see the product’s price in many currencies.

In addition, don’t forget to take the advantages of many useful apps such as currency converter box free, email with love by autoketing, and facebook customer service live chat on

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