For online sales websites on Shopify, each interaction is an opportunity for businesses to understand the customer, capture the needs and convince customers to use the product or service.
However, as a convenience store opens 24/24, customers can visit you at any time. Unfortunately, if you do not know when customers need you or when you are willing to wait for customers to visit, they are too busy to work with you.
The following solutions will help you manage your work more intelligently and make your customer become customer loyalty.
Ready for night time supply (from 21 to 24 hours)
Remember, your customers do not shop by the hour, they can visit your website anytime. Knowing the habits, the time frame that customers go to is a great business advantage for you.
You can focus resources to support your customers at that time frame, as well as balance the cost – revenue for a full day of work.
More than anyone, the person in charge of the website must be the one who understands this most.
You can find Facebook live chat from Autoketing to help you interact with customers 24/7.
A statistic shows the number of visitors in the period from 21 hours to 24 hours will occupy approximately 25 – 35% of the total traffic during the day.
This is a habit easy to understand because many customers after a day of work will rest and update information from the internet at that time.
Capturing the habits of customers, many businesses have adjusted by arranging staff to work the night shift or applying a flexible policy to encourage staff to work more evening at home.
The results showed that the rate of customer interactions is increased to 20% compared with the previous month.
To uncover customer habits or customer needs, check out a useful app called sales pop master online.
Control account status at work
Status – a function that looks very normal but it is designed to help you control the work better. Thereby you will find everything in control, more logical and more effective.
When you are ready to support, let customers know this. Your customers always want to get the support immediately and at any time.
The more interactivity, the greater your opportunity. But that’s only the case if the customer is satisfied.
Remember, existing customers are always the most important. You please 10 current customers will be a lot better than making 50 customers wait for you.
Due to the characteristics do not need to install and easy to use on the computer, the entire support activities, interact with clients of the counselor are very easy to deploy and fully be statistics specific.
Read more another useful tips for your online business on https://blog.autoketing.com/