In the online business, everyone knows that keeping customers is very important. And “Take care of them” is one of the ways in how to retain successfully to increase sales on Shopify. However, not everyone knows how to persuade the most demanding customers. Now, we will talk about the customer care skills make everyone satisfied and choose you.
1. Do exactly the commitments on goods
As you know, customers always pay attention to the commitments that you will make to them. For example, make sure that the customer will be guaranteed a return if there is a defect from the manufacturer. By a simpler way, you can discount or incentive for special objects.
Besides, you can refer to use Discount master app to help you in creating a lot of special strategies for your special object.
2. Reach customers actively
You should not wait for customer come to you first. By proactively asking for a contact phone number for advice or emailing to send promotions, you will be a good friend to customers. With the mentality of care, absolutely that customer will feel respected and then they will arise the desire to buy your items. On the other hand, consulting clients also help them understand more about the product and the shop owner knows more about the different needs of the customer.
Why don’t you using app Email with Love to send messages, promotional information to your customers and stimulate their demand to buy your products on Shopify.
3. Policy for longtime customers
Long-term customers can also be considered your loyal customers. So, create incentives for this object to make sure that in the next purchase they will choose you, not anyone else.
When you provide the best service to your customers, they will introduce your products to their family, friends in the name “psychological herd”. It is great when they become sales-staff for you.
4. Resolve customer complaints
This is the most basic activity of customer service and you cannot ignore it. Do not hesitate to answer all the question and complaints of customers. If you are not smart, you can easily become the subject of comments on the social network. Always be smart sellers. Always respond promptly to feedback. And always listen and explain to customers by the way they feel the most comfortable.
Have you had already the skills to take care of customers effectively, haven’t you?
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